Shipping & Returns 

Shipping and Returns Summary

If you are unhappy with your purchase we will be happy to exchange or refund a product within 14 days of purchase, providing the goods are in as-new condition and with the following exceptions:

- Create-your-own products are non-refundable unless faulty

- Create-your-own products can be exchanged for a different size but only upon the payment of a £5.00 exchange fee

- The customer is responsible for the cost of returning products to us unless the return is due to our error, in which case we will refund the postage costs.

Force 18 is a trading name of CanCraft (Design and Print) Ltd, referred to hereafter as “the Company”.

By placing an order on Force18.co.uk, you are forming a contract between you and CanCraft (Design and Print) Ltd.

Billing

Force 18 is a UK based business and only accepts payments in UK Pounds Sterling. Orders from outside the UK will be charged in UK Pounds Sterling. To find out approximately how much an order will cost, we suggest using the currency converter at www.xe.com/ucc.

Please note that we are unable to accept any responsibility for any currency conversions. It is your responsibility to find out the cost of our products in your local currency, which can change due to fluctuations and different rates from banks.

Shipping and Returns information

Delivery

All goods will be delivered through the Royal Mail first-class service.  Overseas orders are despatched using AirMail services. We can presently only ship to the United Kingdom (including overseas BFPO addresses), Ireland, United States of America, Canada, Australia, New Zealand and European Member States.

We aim to despatch orders within 1-2 working days, depending on stock levels.  During busy periods such as Christmas and New Year your order may take longer to process.  We will inform you if there is likely to be any extended delay in delivery.

Please note that if orders have not been received within 28 days of despatch you should contact us and we will begin the investigation process.

Shipping Costs

Orders for the United Kingdom are shipped free of any additional charge.

Overseas orders are charged as follows:

Countries in the European Union - £4.00 for the initial item, plus an extra £1.75 per additional item.

Rest of the World, including the USA, Canada and Australia - £5.00 for the initial item, plus an extra £2.50 per additional item.

Cancellations, Returns and Refunds

If you buy a T-shirt from us and it doesn't fit, we will gladly exchange it for a different size. We strongly suggest that you look at our T-shirt size guide which can be found by clicking the 'More Info' link next to the T-shirt size option box on any T-shirt information page. Our T-shirts are generally slightly larger than those found in UK stores as they are sourced from America.

Under the Distance Selling Regulations, you have the right to cancel your order for any item(s) purchased as long as they are non-personalised products or not produced to your own specifications. The full details of which are as follows:

Cancellations

If you decide that you wish to cancel your order before we have despatched the goods, you must contact us immediately by telephone, letter, fax or e-mail.

You must supply your full details including your order number.

We advise that all cancellation notices to “the Company” must be kept by you as having given “the Company” the cancellation notice.

“The Company” will refund all monies paid as soon as possible after the cancellation notice has been received, up to a maximum of 30 days.

If cancellation notice is received after your order has been despatched, we will require the goods to be immediately returned by post in as-new condition. Once the goods have been returned to us in good condition we will issue a full refund for the value of the goods. However, the cost incurred for return postage will not be refunded by The Company.

Returns and Refunds

If you are not happy with your purchase(s) once received then you should contact us within 14 days of receipt.

Once you have informed us that you are dissatisfied, we will give you a Returns Authorisation Number and an address to return the goods to.  The goods must be in “as-new” condition.  Once products have been obviously worn (i.e. tags removed) or washed we will be unable accept them back unless they are defective. We will be unable to accept goods back that are soiled.

In the event of a T-shirt not fitting we will be happy to exchange it for a different size. However, we strongly recommend that you look at the T-shirt size chart which is accessible from every product page on our website

Disclaimer

“The Company” have made every effort to ensure that the Site contains all the current information and pricing structures, and that they meet to our high standard of expectation, and remain error free and accurate.

However there might be on occasions, omissions, errors, incorrect product information and incorrect product descriptions. If a product is purchased from “the Company” and does not meet the description as described you have the right to return the item in an unused and re-saleable condition.

This site is provided by “the Company” and we will make every effort to ensure our highest security and quality remain paramount to us.

However, “the Company” does not warrant that its site or e-mails sent from “the Company” are free from errors, viruses or any other harmful components.

“The Company” will not be liable for any damages that might arise from the use of this site, its contents and / or others materials provided by us, including but not limited to direct, indirect, incidental, punitive or consequential damages.

Address: Force 18
PO Box 483
Stevenage
Hertfordshire
SG1 9HY

Phone / Fax: 01438 361671

E-mail us using the contact us link in the information box.