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Force
18's Safe Shopping Guarantee
Christmas 2011 information
We have extended our returns policy for Christmas. Any product purchased in November or December 2011 can be exchanged for a different size until 10th January 2012.
The last orders processed for pre-Christmas delivery (in the UK) will be on the 18th December 2011.
At Force 18, customer
satisfaction is our top priority and so we make the following pledges
to increase your confidence and enhance your shopping experience.
14 Day money-back
guarantee
We are confident that you will
be happy with any products purchased from Force 18. However,
if you are dissatisfied in any way, we will refund the full
cost of the product within 14 days of purchase, providing you tell us
first and the product is returned to us in "as-new" condition.
The only exception to this rule is our "create-your-own"
products, which we are unable to refund.
Exchange
policy
If you buy a T-shirt from us
which does not fit, we will be happy to exchange it for a different
size, providing you tell us first and the original product is
returned to us in "as-new" condition. The only exception to
this rule is our "create-your-own" products, which we will exchange for
an additional fee of £5.00.
Secure
checkout
process
Our checkout process is
encrypted using a Comodo Security certificate. When you go
through the checkout process you should see a Padlock symbol in your
browser which shows that the certificate is authentic and any
information you enter is securely encrypted. We use either
SagePay, owned by the Sage Corporation (and formerly known as Protx) or
Paypal to process our payments securely. No credit or debit
card information is stored on our systems and we are fully PCI-DSS
compliant.
Free 1st
Class UK
delivery
We use the Royal Mail's 1st
Class service for delivery in the UK and Airmail for overseas
deliveries, for which an additional fee applies. UK orders
are normally received within 1 to 2 business days of despatch, but this
varies at busier times of year, such as Christmas. We aim to
despatch most orders with 1-2 business days of ordering.
Company
Information
Force 18 is a trading name of
CanCraft (Design and Print) Ltd. We have been trading since
2006 and trade from premises located in Stevenage, Hertfordshire.
Force 18
PO Box 483
Stevenage
Hertfordshire
SG1 9HY
Telephone: 01438
361 671
Company
registered number 05962238.
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