Safe Shopping

Force 18's Safe Shopping Guarantee

At Force 18, customer satisfaction is our top priority and so we make the following pledges to increase your confidence and enhance your shopping experience.

14 Day money-back guarantee

We are confident that you will be happy with any products purchased from Force 18.  However, if you are dissatisfied in any way, we will refund the full cost of the product within 14 days of purchase, providing you tell us first and the product is returned to us in "as-new" condition.  The only exception to this rule is our "create-your-own" products, which we are unable to refund.

Exchange policy

If you buy a T-shirt from us which does not fit, we will be happy to exchange it for a different size, providing you tell us first and the original product is returned to us in "as-new" condition.  The only exception to this rule is our "create-your-own" products, which we will exchange for an additional fee of £5.00.

Secure checkout process

Our checkout process is encrypted using a Comodo Security certificate.  When you go through the checkout process you should see a Padlock symbol in your browser which shows that the certificate is authentic and any information you enter is securely encrypted.  We use either SagePay, owned by the Sage Corporation (and formerly known as Protx) or Paypal to process our payments securely.  No credit or debit card information is stored on our systems and we are fully PCI-DSS compliant.

Free 1st Class UK delivery

We use the Royal Mail's 1st Class service for delivery in the UK and Airmail for overseas deliveries, for which an additional fee applies.  UK orders are normally received within 1 to 2 business days of despatch, but this varies at busier times of year, such as Christmas.  We aim to despatch most orders with 1-2 business days of ordering.

Company Information

Force 18 is a trading name of CanCraft (Design and Print) Ltd.  We have been trading since 2006 and trade from premises located in Stevenage, Hertfordshire.

Force 18
PO Box 483

Telephone: 01438 361 671

Company registered number 05962238.