1. Are your T-shirts ethically produced?
Everyone's definition of "Ethical" is different. Our T-shirts are sourced from Gildan, who were accredited by the Fair Labor Association (FLA) in 2007. Accreditation is a process that takes three years and Gildan were one of only eight companies worldwide to have achieved it at that time.
The FLA's code of conduct dictates, amongst others, that:
There should be no forced or child labour.
Employees should not be subject to any physical, sexual, psychological or verbal abuse.
No discrimination on the basis of gender, race, religion, age, disability, sexual orientation, nationality, political opinion, social or ethnic origin.
Wages should be at least the minimum legally required by local law or the prevailing industry wage, whichever is higher.
Employers shall provide a safe and healthy working environment.
Gildan's Corporate Statement on Working Conditions can be viewed by clicking here.
2. Which countries can you ship to?
We presently ship to the UK (and BFPO addresses), Ireland, United States of America, Canada, Australia, New Zealand and all EU Member States. Please check back often for the latest update.
3. Can I pay in Dollars, Euros or another currency?
Force 18 is a UK based business and only accepts payments in UK Pounds Sterling. Orders from outside the UK will be charged in UK Pounds Sterling. At the top right of our store is an option to change the currency to either US Dollars (USD), Euros (EUR) or UK Pounds Sterling (GBP). Choosing this option will display the prices in currency of your choosing, however you should note that these prices are only given as a guideline and that when you make payment it will be converted into GBP by your bank or Paypal.
4. What methods of payment do you take?
We have two primary methods of payment, Credit/Debit cards and PayPal.
Credit and Debit card processing is handled securely by Sage Pay. If you choose this option during checkout you will be passed to their secure pages to provide payment information, then passed back to our site once the payment has been processed.
Paypal is also available as a payment option. PayPal allows you to pay using funds from your Paypal account and they also accept most forms of credit and debit cards. You don't even need a PayPal account to make the payment.
If you don't have a PayPal account, when you reach the PayPal login screen there will be a link on the left hand side of the window which you can click on to make your payment without having to set up an account.
Please be aware that if you choose to pay by Paypal's E-Cheque method, it presently takes just over a week for funds to clear and your order will not ship until the payment has cleared.
5. Can I place an order over the telephone?
At present we are unable to take orders over the telephone. However, we are working very hard to provide this service and hope to have it up and running soon. Please check back often for more information.
6. What shipping services are available and how are rates calculated?
Shipping to UK addresses is free with Force 18. In the UK we use the Royal Mail's first class service, so delivery should be with 1-2 working days of despatch.
Outside of the UK, we have some additional fees that are calculated during checkout.
For European countries there is an initial charge of £3.00, plus an extra £1.50 per additional item.
For countries outside the EU, including the United States, Canada and Australia, there is an initial charge of £4.50, plus an extra £2.00 per additional item.
For overseas addresses such as the United States, Canada and Europe, we ship using Airmail. Delivery time can vary but is usually within 2 weeks.
7. Can I pay by cheque or postal order?
We are no longer able to accept payment by cheque.
8. Can you ship to a different address?
Due to the heavy amount of card fraud that takes place these days, we aren't supposed to ship to anything other than the cardholder's address. If you really need something shipped to an alternate address, use the comments field to specify the address and give a reason why you'd like your order shipped there and we will do our best to help you.
9. What brand T-shirts do you use?
We use either Gildan or Fruit of the Loom T-shirts which are among the best garments that we've seen. They are heavyweight, very hard wearing and we wouldn't offer them if we didn't feel they were the best.
10. How should I wash my T-shirts?
We recommend a 40 degree wash with the garment turned inside out. However, we're lazy and don't turn our T's inside out and they are still perfect, even after we've pretty much lived in them. However, the T-shirts should not be tumble-dried.
Above all, please don't forget to remove the T-shirt from your body before washing.
11. What is turkey ham?
We're not 100% sure. Perhaps there have been secret experiments taking place to cross breed turkeys with pigs and product pig-sized turkeys, or even turkey sized pigs (awww...cute!). We don't really know...go ask Bernard Matthews.
12. Is there a discount for bulk orders?
Not at present. We believe that we offer great value already. However, we do sometimes run special offers such as percentage discounts, so why not subscribe to our mailing list to receive notifications of our offers?
13. Are your T-shirts Shark Repellent?
No, sadly our T-shirts, being mostly 100% cotton are not capable of protecting you from shark attack. Our technical guys have seen the Batman movie from the 60's though, where Batman has the can of Shark Repellent, and are working to see if they can develop that into a coating for our T-shirts. Until they can perfect the technology though, we can only recommend not wearing our T-shirts whilst in shark-infested waters.